HP’s Instant Ink Service is a great way of purchasing ink for your printer. By connecting your printer to the Internet and signing up to the service, HP can monitor the amount of ink you are using and automatically send replacement cartridges out to you when you are running low. For light usage of less than 50 pages a month, the typical cost is just £1.99 monthly and can represent quite a saving on purchasing the cartridges at retail costs – often a complete set of replacement cartridges will set you back more than the cost of the printer.

We’ve had a number of calls recently from customers using HP printers enrolled in the HP Instant Ink scheme. Although they have enrolled their printer correctly and have a valid subscription, the printer will no longer print, choosing instead to display the error “Cartridge cannot be used until enrolled in HP Instant Ink.”

Fortunately, the fix is really simple. If you’re experiencing this issue, try the following steps to re-enable printing with your HP Instant Ink cartridges.

How To Fix – Cartridge cannot be used until enrolled in HP Instant Ink.

Follow these simple steps to re-establish the link between your HP Instant Ink subscription and your printer :

Step 1. Login to your HP Instant Ink account.

When you enrolled for HP Instant Ink, HP created an account for you which links your printer to a subscription. You can access this account at https://hpconnected.com

You will need to login with the email address and password you used when setting up the subscription.

Tip – If you don’t remember your password, select Forgot your username or password? on the login page and enter your email address. You will receive an email from HP with instructions on how to reset your password.

Step 2. Manage Your Subscription.

When you log in, it should look something looks like this (this is one of our printers, your account page will show your printer details)

Click on the button labelled “Manage Subscription”

On the subscription page, towards the top right you should see:

Providing your printer is turned on and connected to your WiFi, this status will change after a short delay to show that it is connected, along with the current date and time.

If you now take a look at your printers display, it should show that your printer is now registered with HP Instant Ink again.

That’s it! You should now be able to print again.

Still Not Working?

To use HP supplied cartridges, you MUST have an active subscription to the Instant Ink service. If the card you supplied when signing up to the service has expired, or you have cancelled the service, you won’t be able to use your cartridges. Your subscription only allows you to use the ink you have paid for – when you stop paying for the service the cartridges will not work after the current months billing cycle is over.

If you have cancelled your subscription, you will need to replace the HP supplied cartridges with new printer cartridges purchased from a retailer.

If your card has expired, you will be able to update your card details in the subscription page mentioned above.

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