This website is operated by Computer Repair Man as an introductory platform connecting individuals seeking technical assistance (“Enquirers”) with vetted local repair specialists (“Approved Technicians”). Computer Repair Man acts as a facilitating network and does not directly execute, invoice, or carry out repair services. Each Approved Technician listed on this platform operates an independent business responsible for their own workload, quotes, guarantees, and service delivery. Any agreement for diagnostic work or repair is formed directly between the Enquirer and the independent Approved Technician. While Approved Technicians operate independently, Computer Repair Man maintains an additional layer of network accountability. We expect every recommended technician to communicate professionally and resolve issues fairly. If a service issue or disagreement occurs, Enquirers can submit a report through our Problem Resolution Page. In these instances, Computer Repair Man will step in to mediate the matter directly with the Approved Technician, suggest a fair resolution, and monitor progress to ensure the issue is addressed responsibly. In accordance with the GDPR opt-in consent gathered upon submitting a website request, submitting your details authorizes Computer Repair Man to send service-related notifications via Rich Communication Services (RCS), Short Message Service (SMS), WhatsApp, and email. All standard communications across RCS, SMS, WhatsApp, and email are strictly service-related and directly connected to your initial inquiry or resulting service. We will never send marketing, promotional, or unsolicited messages unless you have explicitly opted in to receive them. For each submitted inquiry, Enquirers receive a maximum of one (1) mobile text notification (via RCS, SMS, or WhatsApp) and one (1) confirmation email per enquiry sent. Both messages are single, immediate transactional notifications triggered by the same inquiry to confirm receipt and provide the direct contact details of your assigned Approved Technician. We will send a further notification should your local Approved Technician be unavailable to assist at the time of request. Following the initial confirmation, we may also send a limited follow-up email requesting your feedback regarding the Approved Technician and your overall experience for quality control and service improvement purposes. Automated text and messaging notifications are dispatched via an unmonitored system. Incoming text or message replies to automated numbers are not received or monitored. Because transactional notifications are single, non-recurring responses triggered directly by your web request, keyword opt-outs (such as replying STOP) do not apply. To request data removal or exercise your data rights, please view our Privacy Policy. Following your submission, your assigned Approved Technician may contact you directly by phone, SMS, email, or WhatsApp to discuss your repair request. Computer Repair Man provides it’s service entriely free of charge to end-users of our website, including all service notifications sent. Standard mobile network carrier or internet data rates may apply depending on your mobile operator and data plan. While Computer Repair Man actively mediates reported customer concerns to seek fair outcomes, legal responsibility for repair work, data safety, and warranties remains between the Enquirer and the independent Approved Technician. To the maximum extent permitted by law, Computer Repair Man disclaims direct liability for losses, damages, or service claims arising from engagements with third-party Approved Technicians.Terms of Service & Communication Policy
1. Platform Overview & Approved Technicians
2. Independent Status & Platform Accountability
3. Service Communications (RCS, SMS, WhatsApp & Email)
Message Scope & Marketing Policy
Confirmation Notifications
Quality Follow-Up
No-Reply System
Opt-Out & Data Requests
Subsequent Communication
Cost
4. Limitation of Liability
