Problem Resolution

How We Handle Problems

At Computer Repair Man, our aim is to connect you with reliable, professional, and trustworthy local computer repair technicians.

If you are not happy with the service you have received from a technician you found through our website, we want to know. To ensure we only recommend the very best local businesses, we treat all reported issues with the utmost seriousness and will do everything we can to help facilitate a fair resolution.

Before asking us to investigate, please ensure you have first raised your concerns directly with your local technician. While each technician operates their own independent business, using our platform means you have an independent body backing you. If attempts to resolve the issue directly are unsuccessful, we will step in to mediate on your behalf. We hold our network to strict standards and will routinely remove any technician who fails to maintain our required level of service.

How To Report a Problem

The process is simple and straightforward:

1. Send Us the Details

   Please use the form below to let us know what happened. Include as much information as you can so we can understand the situation fully.

2. We Review the Case with the Technician

   We will reach out directly to the independent business involved to find out what happened and offer our recommendations for a fair resolution.

3. The Technician Will Contact You

   The technician or a representative from their business will contact you directly to address and settle the issue. We monitor the progress of your case in the background and will only step in directly if the matter is not handled responsibly.

Problem Resolution Form

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Name Ref Email

Please make sure you enter the same details you provided in your initial enquiry.

If you check the confirmation email we sent you, you will find your CRM Reference Number at the bottom of the message. If it isn't showing in your main inbox, please check your spam or junk folder.

Providing this reference helps us locate your details much faster.

Name *

Email *

Postcode *

CRM Ref (if known)

Technicians name (if known)

Please provide details of your complaint / problem *

This form collects your personal information for the purpose of replying to your request. By submitting this form, you agree that we may contact you with the information you have requested. For more information on how we handle your data, you may review our Privacy Policy.

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