Problem Resolution
How We Handle Problems
At Computer Repair Man, our aim is to connect you with reliable, professional & trustworthy computer repair technicians.
If you’re not happy with the service you’ve received from a technician you found through our website, we want to know. It is important that we continue to recommend the services of reliable & trustworthy technicians so we will treat all reported issues seriously, doing whatever we can to help resolve the problem.
Before asking us to investigate your issue, you should firstly raise your concerns directly with your local technician. The technicians listed on our website are independent businesses and are not directly employed by us. If attempts to resolve your issue directly with the service provider are unsuccessful, we will mediate on your behalf with the technician involved. We may decide to stop working with a technician if they fall short of the standards required to maintain our continued approval and listing on this website.
Looking for answers to commonly asked questions?
If you haven’t already, you might find the answer you’re looking for on our Frequently Asked Questions page. It covers common issues like missed calls or replies, and what to do next.
How To Report a Problem
We aim to keep the process simple and straightforward:
- Send Us the Details
Please use the form below to tell us what happened. Include as much information as you can.
- We’ll Contact the Technician
We’ll reach out to the technician involved to understand their side of events.
- We’ll Let You Know the Outcome
Once we’ve completed our review, we’ll let you know what action we’ve taken and, where appropriate, suggest a resolution or next steps.
Problem Resolution Form
What Happens Next
Once we’ve received your completed form, we’ll review it and keep you updated. If we need more information, we’ll be in touch. You’ll be informed of the outcome once our review is complete.